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First of all, thank you for using the new energy electric vehicles produced by our company, in order to better provide quality after-sales service, and effectively protect the legitimate rights and interests of users. Our company now solemnly makes the following commitments to you:
The company promises to produce and sell Shaolin brand new energy vehicles in line with national industrial policies, regulations and product standards, product consistency requirements, its safety, environmental performance in line with relevant national regulations and management provisions. The company makes the following commitments on quality assurance:
Provide 5 years or 200,000 kilometers warranty for the three electric systems (power battery assembly, drive motor, electronic control) of new energy buses.
Provide no less than 3 years or 60,000 kilometers warranty for the whole vehicle of new energy bus.
Users in accordance with the product instruction manual (including the components, accessories manual) the requirements of the correct operation, use, maintenance, in the specified vehicle quality assurance period of the vehicle due to the design, manufacturing, assembly, quality of parts and components of the quality of the reasons for the quality of the vehicle failures, the commitment to free repair or replacement of spare parts, to provide customers with high-quality products and services, to meet the requirements of the relevant state laws and regulations, and to achieve customer satisfaction;.
After the expiration of the warranty period, the company promises to continue to provide customers with high-quality after-sales service, more than the warranty period, the company provides paid maintenance services, and its response time is consistent with the warranty period.
The company promises to provide the first free maintenance service for newly purchased vehicles.
The company is committed to providing free technical support, and in the full life cycle of the product to provide a perfect and fast supply of vehicle parts protection.
The company promises to provide the vehicle national joint warranty lifetime service: that is, the vehicle traveling to any region of the country, can get Shaolin bus all service outlets quality, preferential maintenance and spare parts supply lifelong service;.
The company promises to provide one-stop service: i.e. customers can get one-stop maintenance and parts supply service in Shaolin special service stations, i.e. all after-sales service projects are carried out in our service stations.
The company promises to establish a complete management process for power battery disassembly, storage, packaging, transportation, stepwise utilization and scrapping according to the relevant national requirements, so as to ensure that the power battery can be ultimately harmlessly treated under the framework of relevant laws and regulations.
For other parts and components, carry out harmless treatment in strict accordance with relevant regulations.
Our company has established the new energy bus monitoring center, “pure electric vehicle emergency incident management program”, “customer complaint handling management regulations” and other new energy vehicle safety incident handling mechanism, real-time monitoring of the new energy bus operating status to ensure that the new energy vehicle safe and normal operation.
1. Provide reservation service for users; and
2. Provide free technical consulting services.
3. Through the existing vehicle information service management platform of Shaolin, realize the series of services such as all-weather remote monitoring of electric vehicles and fault early warning.
The content of this after-sales service commitment in the company's official website to the community, and strictly fulfill the relevant duties.
